What is Tines?
Tines is an intelligent workflow automation platform built specifically for security operations, IT, and engineering teams. It provides a visual storyboard builder where teams turn manual runbooks into governed, repeatable workflows ranging from human-in-the-loop approval processes to fully autonomous agentic automation. Organizations managing high-volume alert queues or complex cross-tool operations use Tines to standardize response at speed without sacrificing oversight. Security operations centers face a compounding cost problem: Tier 1 alert triage often takes 30–45 minutes per case when handled manually, and analyst burnout is a documented factor in SOC attrition. One team at a financial services firm automated 65% of their Tier 1 triage with Tines within three months, cutting mean time to respond from 45 minutes to 8 minutes. The platform connects to any product with an API, and its MCP server templates expose workflows as tools to external AI clients while preserving access control and auditability. Tines has evolved from a pure SOAR platform into what it describes as an intelligent workflow platform. Pricing follows a consumption model based on workflow actions executed per month rather than per-analyst seats. The free Community Edition handles unlimited workflows for a single user, the Starter tier runs approximately $500 per month on annual billing, and Business and Enterprise tiers require direct sales engagement. Enterprises typically negotiate 15–30% discounts off list pricing on multi-year commitments. Teams looking purely for lightweight task automation across non-security workflows should evaluate whether the platform's governance depth represents necessary protection or unnecessary overhead. Tines is not the right fit for organizations needing simple point-to-point integrations that a lighter tool like Make or Zapier handles without the onboarding investment.
Tines is an intelligent workflow automation platform that turns security and IT runbooks into governed, auditable AI workflows with no-code storyboard building.
Tines is widely used by professionals, developers, marketers, and creators to enhance their daily work and improve efficiency.
Key Features
Pros & Cons
Who Uses Tines?
Tines vs Lutra AI vs Convergence vs Illumex
Detailed side-by-side comparison of Tines with Lutra AI, Convergence, Illumex — pricing, features, pros & cons, and expert verdict.
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Pricing |
Paid | Freemium | Free | unknown |
Rating |
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Free Trial |
✕ | ✓ | ✓ | ✕ |
Key Features |
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Pros |
Built from the ground up for security operations, so go Non-developer SOC analysts and IT administrators can bu Supports managed AI models by default and allows teams | Describing a workflow in plain English and having it ex Data extraction and enrichment tasks that take an analy Pre-built connections to Airtable, Slack, HubSpot, Goog | Proxy handles the full execution of delegated tasks aut At $20 per month for the Pro tier, Convergence provides Natural language task setup removes the technical barri | Illumex's live duplication detection and semantic asset By maintaining a single, semantically consistent defini The platform's semantic layer grows more contextually a |
Cons |
Very small teams needing only basic single-step task au While basic stories are accessible to non-developers, a | Users new to automation concepts may initially write in Workflows connecting to tools outside Lutra's pre-integ | Users unfamiliar with AI agent delegation often underus The free plan caps the number of Proxy sessions and aut Proxy's ability to execute web-based tasks is entirely | Data contributors unfamiliar with semantic data platfor Illumex's enterprise positioning places it at a price p Illumex's semantic integration layer maps relationships |
Best For |
Security Operations Centers (SOCs) | E-commerce Businesses | Busy Professionals | Financial Institutions |
Verdict |
Tines is the most governance-ready choice for security autom… | For digital marketing agencies and financial analysts runnin… | For busy professionals managing high volumes of repetitive o… | For telecommunications companies and financial institutions … |
Try It |
Visit Tines ↗ | Visit Lutra AI ↗ | Visit Convergence ↗ | Visit Illumex ↗ |
Tines vs Lutra AI vs Convergence vs Illumex — Which is Better in 2026?
Choosing between Tines, Lutra AI, Convergence, Illumex can be difficult. We compared these tools side-by-side on pricing, features, ease of use, and real user feedback.
Tines vs Lutra AI
Tines — Tines is an AI Agent platform purpose-built for security and IT operations teams that need governed, auditable workflow automation rather than open-ended agenti
Lutra AI — Lutra AI is an AI Agent that executes multi-step data workflows autonomously based on natural language input, with pre-built connections to Airtable, Slack, Goo
- Tines: Best for Security Operations Centers (SOCs), IT Operations Teams, Infrastructure and DevOps Teams, Product an
- Lutra AI: Best for E-commerce Businesses, Digital Marketing Agencies, Research Institutions, Financial Analysts, Uncomm
Tines vs Convergence
Tines — Tines is an AI Agent platform purpose-built for security and IT operations teams that need governed, auditable workflow automation rather than open-ended agenti
Convergence — Convergence is an AI Agent that autonomously handles repetitive online tasks — browsing, form-filling, data aggregation, and scheduled workflows — through its n
- Tines: Best for Security Operations Centers (SOCs), IT Operations Teams, Infrastructure and DevOps Teams, Product an
- Convergence: Best for Busy Professionals, Managers, Researchers, Developers, Uncommon Use Cases
Tines vs Illumex
Tines — Tines is an AI Agent platform purpose-built for security and IT operations teams that need governed, auditable workflow automation rather than open-ended agenti
Illumex — Illumex is an AI Tool that applies semantic intelligence to enterprise data management, automating metric documentation and preventing the analytical duplicatio
- Tines: Best for Security Operations Centers (SOCs), IT Operations Teams, Infrastructure and DevOps Teams, Product an
- Illumex: Best for Financial Institutions, Healthcare Providers, Retail Chains, Telecommunications Companies, Uncommon
Final Verdict
Tines is the most governance-ready choice for security automation pipelines — particularly for SOCs or regulated IT environments where audit trails, SSO, and fine-grained permissions are non-negotiable requirements. Compared to Palo Alto XSOAR, Tines typically comes in at a lower cost per analyst seat while delivering equivalent or better workflow flexibility through its no-code story builder. The primary limitation is that its consumption-based pricing model requires careful upfront capacity planning, since high-volume automation scenarios can escalate monthly action counts significantly faster than teams estimate during procurement.
FAQs
4 questionsExpert Verdict
Summary
Tines is an AI Agent platform purpose-built for security and IT operations teams that need governed, auditable workflow automation rather than open-ended agentic autonomy. Its storyboard builder lets non-developers automate complex SOC and IT runbooks using webhooks, HTTP requests, AI Agent actions, and reusable sub-stories within a secure, permission-controlled environment. The platform supports both human-in-the-loop and fully autonomous execution paths, making it adaptable from phishing triage to infrastructure change management. Its security-first lineage means enterprise buyers in regulated industries will find compliance features already built in rather than bolted on.
It is suitable for beginners as well as professionals who want to streamline their workflow and save time using advanced AI capabilities.
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